Returns & Refunds

Please note: We do not offer free returns; there will be costs associated with this.

Returning Goods

Is it possible to return my order?

  • Yes, it is possible.

If you are not satisfied with the goods you ordered, you have the option to return them within 30 days after receipt.

In such a case, the order must meet the following conditions:

  1. The order still contains all the correct parts, components, and the packaging is exactly as it was when the product arrived.
  2. There are clear signs of normal handling of the product; damage caused by careless handling is excluded.
  3. Products where hygiene is important must be thoroughly cleaned before the return process begins.
  4. The product was found defective immediately upon receipt.
  5. We are entitled to charge the customer for shipping costs.
  6. A return will be processed within 7 business days, and if the conditions are met, the return will be officially confirmed within this period.

How can I return my order?
If your order meets the above conditions, you should follow these steps to initiate the return process:

  • Send an email to: info@fashion-yard.com
  • Ensure the email includes the following details: Order number, Reason for return request, Photo of the product in case of damage, First name + last name of the customer, Customer’s address.

We will then contact you and provide the return address. Never send the return to the sender; we will give you the correct address when you request it from us. You, as the customer, are responsible for the shipping costs when returning the product.

The consumer has the right to withdraw under the following provision if the consumer is a natural person who enters into a legal transaction that is primarily not commercial or self-employed.

A. CANCELLATION TERMS

Right of withdrawal

The withdrawal period is 30 days from the day you or a third party designated by you, who is not the carrier, receives or has accepted the goods.

Since we operate with a fully automated system, orders are processed immediately upon placement. Therefore, we cannot interrupt the shipping process before delivery occurs, so a refund is not possible upon receipt of the goods.

To exercise your right of withdrawal, you must inform us, Fashion Yard, of your decision to withdraw from this contract by means of a clear statement (e.g., by email). Withdrawal is completed when we receive the goods. The cost of returning the goods must be borne by the buyer.

Registration of shipments in transit

Since our goods are shipped from Asia, there may be longer delivery times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Wait until you receive the goods, and then return them to us. You may, of course, inform us of your cancellation in advance.

To ensure the fastest possible return, we kindly ask you to send us a confirmation of shipment.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method that is not the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract and receipt of the goods. We will use the same payment method for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in any case, you will not be charged for this refund.